Refund policy


📅 30-Day Return Window

You have 30 days after receiving your item to request a return.

✅ Eligibility for Returns

To be eligible, your item must be:

  • In original condition (unworn, unused)

  • With tags and original packaging

  • Accompanied by receipt or proof of purchase

📦 How to Start a Return

Contact us at obcommercellc@gmail.com.
We'll provide you with a return label and instructions.

⚠️ Returns sent without approval will not be accepted.

🔧 Damages & Wrong Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, email us immediately so we can make it right.

🚫 Non-Returnable Items

We cannot accept returns for:

  • Perishables (e.g., food, flowers, plants)

  • Custom/personalized products

  • Personal care items (e.g., beauty)

  • Flammable/hazardous materials

  • Sale items or gift cards

Questions? Email us anytime.

🔄 Exchanges

Want something else?
Return your item first, and once accepted, make a new purchase.

🇪🇺 EU Customers – 14-Day Cooling Off Period

If your order ships to the EU, you have 14 days to cancel or return for any reason. Items must still meet standard return criteria.

💸 Refunds

Once we receive and inspect your return:

  • We’ll notify you of approval

  • Refunds are issued to your original payment method within 10 business days

⏳ If 15+ business days have passed since approval, email us at obcommercellc@gmail.com